Terms of Service
Orders ship Monday-Wednesday only.
Orders must be received before 7 a.m. central time to ship that day. Any order after 7 a.m. central time on Wednesday will usually be held to ship the following Monday.
Packages MUST be marked "live insects".
Orders can be held at buyers Post Office if requested.
Tracking numbers will be emailed to buyer after package ships.
Buyer is responsible to ensure their address is correct. If an order is returned because of an incorrect address no money will be refunded. We are not responsible for incorrect addresses.
Orders may contain harmless cleaner crew consisting of Dermestidae beetles/larva.
No Dubia sales to Florida
No shipping to Alaska, Hawaii
No shipping to Canada
No international shipping
Live Arrival Guarantee
Kimbrells Coldblood cannot be held responsible for carrier errors or delays. USPS Priority Mail packages are usually delivered within 2 to 3 days.
There will be a live arrival guarantee (LAG) on orders delivered within 3 days if the following conditions are met:
Buyer must accept package on first delivery attempt.
Temperatures above 40 but below 85 degrees at delivery point qualify for live arrival guarantee.
Temperatures below 40 degrees or above 85 degrees at delivery point must be shipped USPS Express to qualify for live arrival guarantee.
Temperatures below 20 degrees or above 95 degrees at delivery point will have no guarantee no matter what shipping is chosen, ORDER AT YOUR OWN RISK.
If an order comes in dead on arrival (DOA) we MUST be notified by email at: firstname.lastname@example.org within 1 hour of delivery (NO EXCEPTIONS). This short window of contact time ensures that the package is brought inside and inspected quickly after delivery has been made. Do not discard your order before you communicate with us, we will require photos of product and packaging. Dead on arrival orders will either be replaced or refunded at our discretion.